Finding Inspiration in the Magical Kingdom

I recently returned from another trip to Walt Disney World, and say what you will, but Disney still puts on a great show.  A visit to the Disney parks can be very inspiring to any Artist, where Art of all kinds surrounds you.  Of course, there are cartoons everywhere, but there's also the decorations, the color schemes, landscape, and their approach to problems.  One such problem would be standing in line for your favorite rides, of course, and so each ride line has unique characteristics that fit the ride, and create an atmosphere of anticipation for that ride.  There are signs, statues, artwork... anything to create that atmosphere, and keep you entertained while standing in the Florida heat.

The ceiling above the Tusker House buffet.
A fine example of Disney's attention to detail.

Of course, one thing an Artist needs to be is a business person.  Even if you are fortunate enough to not have to do your own taxes or marketing, or any of the other endless tasks of running a business, you still need to understand your business, and how to make it better.  Make no mistakes, being an Artist or Writer of any kind is a business if you want to keep doing what you are doing, and continue to grow an audience.

I bring this up because of one important business lesson; know your competition and learn from them.  And yes, Disney is the competition of any Artist, Writer, TV Producer.... just about anything creative. And you can, and should, learn from them. 

Disney is most known for it's customer service, which is very important to retaining business, and getting customers to come back.  Now, unfortunately, I did not experience that Disney magic throughout my entire stay, as some Cast Members were actually quite rude or bothersome in some way.  Normally I would focus on a bad experience like this, and honestly, there were several, which was quite surprising, as I've only had one previous 'bad encounter' in several previous visits.  However, there are so many Cast Member encounters in a single day at the park or lodge, and so many of them were quite up to standard, and several were the above and beyond experience I hope for when I visit Disney. 

My backyard at Animal Kingdom Lodge!
Yes, that's a giraffe, spotted while I drank my
morning coffee on the balcony.
Nice way to spend a birthday. :0)

I stayed at the Animal Kingdom Lodge this time, which was a beautiful place, and quite awesome to behold.  Vaulted Ceilings crafted to look like wood and rope, and vast windows overlooking a mini savannah where real zebras and once a giraffe wandered around.  The pool as well was amazing, and the gift shop was massive.  Customer Serevice here was very good, and I tested them quite thoroughly as my trip progressed, and unique problems surfaced.  The people at Concierge, and behind the desk, were always very polite, very helpful, and up to solving those unique problems I had, which turned the trip from disaster to good time.

One problem I did have though was contacting the lodge by phone.  For some reason, we couldn't call the restaurants to make reservations, which was very frustrating, and when we called the hotel, we were often passed from place to place until the connection was lost. 

Which goes to show that even Disney makes mistakes.  The lesson here, though, is that they have always strived to address problems, and solve them, and hopefully will continue to do so.  I spent my Birthday in the park, and trust me, that could have gone either way.  The experience was not always pleasant, due to the few rude Cast Members, but by the end of the day the balance was still in favor of 'good time', and so a good time was had.  Especially for me, since I got to ride Pirates and Haunted Mansion several times each. :0)

My Waitress at Chefs Du France, in Epcot, surprised me
with this Birthday treat, and sang Happy Birthday in French.  Tres bien!

One thing I do look for in the parks is books... on Art, Design, Imagineering... and this trip I was disappointed.  In California Adventure there is an Animation Studio store that is loaded with books, and I looked for it's equivalent here in Florida.  What I found was a store full of art and statues, and a handful of books.  I mean, you can have a thousand books on your shelf, but how many statues can one have, or want?

I did find a nice looking book about the Art of the movie UP.  It's beautiful, but surprisingly mostly pictures.  i wanted to learn more about process... storyboards, character design, etc.  Instead, I got a lot of people patting themselves on the back and talking about their awesome trip to South America.  And for a very high price!  However, let's be fair and say Art books are meant for coffee tables and casual browsing, and as an Art book it succeeds wildly.  UP was a beautiful movie, and the book captures that beauty.

So?  Today's lesson applies to each of you.  Treat your customers as you would like to be treated, and then do more.  Address any issues that may come up, whether it be product quality or shipping costs or whatever.  And give the customer what they want, if you can.  Listen to all criticism and work from there to solve any problems that may come up. 

And most importantly, try to anticipate problems, and prevent them from happening.  Being courteous, and listening to your customers costs you nothing, and yet can help you in ways that are hard to define.  The rest of it is hard work, but that's business.  My advice to anyone is make yourself big enough to afford good help!

Of course, that takes time.  Meanwhile, always do your best, and put your best foot forward!

A recent Knight and Day.
A man can dream, can't he? :0)

More Knight and Day coming soon, including some more color Sunday strips! I've already added several new strips, and if you haven't seen them, please visit HappyGlyphs.com.  I'm trying to improve the website again, so please let me know if you see anything I can do to make things better.

Cheers,    JOHN :0)

PS And even though the savannah wasn't real, I have to admit it was pretty darn cool to sit on my balcony at night and see the hint of zebras walking through the trees!

Baltimore Comic Con 2010

We had two tables at this year's Baltimore Comic Con, as you can see in the photo above, where we're all set up and ready to go.  And things got really busy, really fast!

First off came Poison Ivy and her friend in the Slimer shirt.  Nice folk, and a great start to the show.  Let me say right now that I'm amazed with the people in costumes at this show.  Many are quite creative, all seem very friendly and fun, and patient!  I seriously doubt that I could be that patient with so many people stopping you every few seconds to ask you to pose for a photo.  Yet pose they do, and with a smile. :0)

It is hard to say if this year's show was larger than last year's.  The layout was a little different, and unfortunately I did not get to spend too much time away from my tables.  The crowd seemed pretty big at first, but come lunchtime it all but disappeared, only to pick up again.  There was a big autograph session, though, that pulled quite a lot of people of the floor, but other than that the day was pretty busy.  I met some great creators, awesome fans, and generally nice folk, and sales were better than last year.  By the end of the day I was quite happy.

A close-up of some of our merchandise.

 

Day 2, however, was another story.  The morning had a different crowd, although I did have some great moments.  One girl asked me to draw on a shoe, and another kid was so enthusiastic about my new comic book that I gave him a free sketch.  A LOT of people seemed to enjoy the artwork this year, especially since I had the second table to display it.  It was nice to see so many people stop for a laugh, and flattering, of course, when they bought a print.

The second table was very helpful in many ways, but expensive, especially when half of Sunday was full of dead time, where there were no people on the floor but us Creators.  Now, I love the Baltimore Comic Con, and hope to go again, but the famous Costume contest, and the Art Auction, and several very interesting panels all took place upstairs, and required pre-registration.  That means there were very few people walking the floor between 12 and 3:30.  Honestly, that was painful.  I did get to talk to some Creative people, and my friend Matt who came to help out, and things did pick up for an hour at the end, but hey... business is business.  A few more sales would have made the trip more worthwhile.  I almost wish the panels were evening events, or at least held at the end of the day.

The fine folk across the way!  By the way, I bought the painting on the floor at right...
looks like Big Ben meets Harry Potter.  :0)

Baltimore is the only show I've done so far, but from what I hear, it is a very friendly and accessible show.  Personally I enjoy being able to talk to so many people, and frankly, every show should have an Artist's Alley like this one.  It's almost like Diagon Ally, or some alien bazaar... with people selling everything from paintings and posters to T-shirts and skateboard decks, and everything in between.  I hear some Artist Alleys only allow you to sell artwork, and not books or anything else.  Here, though, it's very colorful and dynamic, and I'm glad to be a part of it.

Highlights of the show, for me, were seeing old friends again, and making new friends.  Seeing a Ghost Buster carrying a HappyGlyphs bright yellow bag was very cool, as was finally meeting Johanna Draper Carlson of ComicsWorthReading.  And seeing people of all ages laugh or smile at my work is always very rewarding.

I'm still absorbing everything that happened, and trying to figure it all out.  I have to see how things go before deciding what to do next year.  First, though, I am going to attend a few other events and conventions, which I will tell you all about later.  Looking over the photos from this show, though, it looks like we all had a great time!  I know I did. :0)

All the best,    JOHN :0)

What I am listening to?  A Fine Frenzy!

PS Ghost Buster photo by Matt Bucher.  Thanks Matt!

New stuffs!

I haven't posted in a while because I have been extremely busy creating a lot of new material, preparing for the convention season, and arranging for tons of new merchandise and art for all of us HappyGlyphs Comics fans! In this blog post, we'll try to catch up on these things.

First off, for upcoming conventions I have a new comic book, and some awesome collectible pins!

The Inquiring Minds "Funny Pages" is a full color comic strip collection in standard comic book format. Like The Inquiring Minds #1, this book collects some of the best of The Inquiring Minds Sunday and daily strips, all in full color. The new book has a lot of the same material as the first book (which is being phased out... no new copies will be printed). The standard comic book format allows for a lot more comics in fewer pages, and also some taller strips and artwork.

The collectible pins speak for themselves! If you collect pins at Disney parks, then you'll know exactly what you're getting here; cool pins you can stick to your hat, your jacket, or even a comic con lanyard. And best of all, they're pretty cheap. :0)

I am also expanding to a new range of artwork that is more affordable, but just as nice. The new art prints are decent quality, but cheaper than our Fine Art prints. Sales will determine which direction we will pursue in the future, or perhaps we'll continue to offer both options as well as original art.

So a new book, new art, and new collectible pins! A nice start, eh?

All of these will be available at the Baltimore Comic Con, the Columbus Comic Con, and hopefully others soon. We will also offer these at the HappyGlyphs Comics Shop at HappyGlyphs.com after the next site upgrade.

Now, I'm off to put all these new items into inventory! Paperwork never ends, does it? :0)

All the best, JOHN :0)

PS And don't think I'm riding high on past laurels!  Check out HappyGlyphs.com for lots of new Knight and Day strips, including color Sunday strips. :0)